DecorHubPK Refund & Return Policy
DecorHubPK Refund & Return Policy
🕓Refund and exchange period We provide 7 days return or exchange policy from the date of delivery. If 7 days have passed, unfortunately, we cannot offer a refund or exchange.
📦Eligibility for refund To be eligible for returns: Items must be unused, undamaged and in their original packaging. Receipt or proof of purchase is required. The product must be in the same condition as it was received.
🚫non-returnable items Some types of items cannot be returned: Custom-made or personalized items Discounted or Sale Products Damaged product due to mishandling by customer
💸 Refund Process Once we receive and inspect your returned item: We will inform you by email or WhatsApp about the acceptance or rejection of your refund. If approved, your refund will be processed within 5-7 business days via your original payment method or store credit.
🔁Exchange Policy If you have received a defective or incorrect item, please contact us immediately (within 48 hours of delivery) at helpdecorhubpk@gmail.com with product pictures. Or WhatsApp. We will arrange prompt replacement or exchange.
🚚 Return Shipping Customer is responsible for paying return shipping costs, unless the return is due to our error (wrong or damaged item). Shipping cost is not refundable.
📞Need help? For any questions regarding refunds or returns please contact us:
📧 helpdecorhubpk@gmail.com
📱 WhatsApp: +92 323 4545240
🌐 www.decorhubpk.com